Privacy Policy

Privacy Policy for ClearPath Resolutions

At ClearPath Resolutions, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you engage with our complaint handling services for car dealers.

1. Information We Collect

We may collect personal information from you when you interact with our website, services, or communicate with us directly. The types of information we may collect include:

Contact Information: Name, email address, phone number, and any other details you provide us for communication.

Complaint Details: Information related to any complaints or issues you submit regarding car dealers.

Transactional Information: Payment details for any services rendered, if applicable.

2. How We Use Your Information

We use your personal information to:

Provide and manage complaint handling services.

Communicate with you about your complaints or inquiries.

Process payments for services rendered.

Improve our services based on feedback and user interactions.

Comply with legal obligations.

3. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you use our services. These measures include encryption, secure servers, and restricted access to sensitive data. While we take reasonable precautions to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist in delivering our services, such as payment processors or data hosting companies. These third parties are obligated to keep your information confidential and secure.

We may also disclose your information if required to do so by law or in response to a legal request.

5. Cookies

Our website may use cookies to enhance user experience. Cookies are small text files stored on your device that help us analyze web traffic and improve site functionality. You can choose to disable cookies through your browser settings, although this may affect some features of the website.

6. Your Rights

You have the right to:

Access, update, or correct any personal information we hold about you.

Request the deletion of your personal information.

Object to or restrict the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us using the details provided below.

7. Retention of Data

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the "Effective Date" at the top will reflect the date of the latest update.

9. Contact Us

If you have any questions or concerns regarding our Privacy Policy or the way your personal information is handled, please contact us at:

ClearPath Resolutions
Email: complaints@clearpathresolutions.co.uk
Phone: 07444 1588933

Effective Date: April 1, 2025